THE GAME IS RUNNING SLOWLY. HOW DO I SPEED UP IT? - DOUBLE DOWN CASINO SUPPORT

Are the roles more than spinning? Do your cards seem to be stuck and suddenly occur? That's not the way it should be, and we have some simple steps to help you speed up your game.

The instructions below are specific to our online games (DoubleDown Casino on Facebook and DoubleDownCasino.com). For help with our mobile versions, read our troubleshooting steps for iOS, Android, and Kindle Fire.
Restart your browser. Sometimes, just quitting a process and starting from now on is all you have to do. It's especially useful if the browser session has been running for a while, or at the same time you open many tabs.

Clear the browser cache. It is a common solution to problems on many websites. It always helps, and it never hurts, so try it! We have instructions on how to delete the cache for most popular browsers.

Restart your computer. It's common to let your computer run for days or weeks at the same time without ever turning it on and off. Do not underestimate the value of this very basic troubleshooting step!

Try another browser. There are many browsers to choose from, and they update on different schedules. If your favorite websites do not work the way they normally work, try switching to another browser to see if there is a change.

Note: IE 9 and below are no longer supported by browsers. Make sure you try updates or Google Chrome or Mozilla Firefox.

Change the game's optimization settings. Click the three parallel lines above the game icon to open the options menu: Open the options menu by the three parallel lines icon at the top right.  Then click the gear icon to access Settings. Under optimized for: choose speed. Choose Optimized for Speed ​​to improve your game performance when it's lower. If you still see slow or bumpy images after taking these steps, take note of the following options beyond our control:

A slow or inconsistent internet connection

General computer issues, such as an overridden hard drive, insufficient memory or malware or viruses damage

If you contact our customer experience team to report slowly, badly or graphically, you must include the following information:

Which browser (s) did you try?
Have you played on Facebook or DoubleDownCasino.com?
Did you see an error message, and if so, what did it say?
Which of the above problems have you tried? Have you seen an improvement after a certain step?

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